The competition among experience management companies that use artificial intelligence (AI) platforms to streamline patient feedback data analytics so they can be leveraged in real time to improve services has been accelerating rapidly. The recent news that Qualtrics was buying Press Ganey Forsta for $6.75 billion has been seen as a landmark event in the market. In the short term, the deal will make it more challenging for the dozens of capital-seeking AI startups entering the field to match the Qualtrics-Press Ganey decades of experience and scope of services. And it will give Qualtrics and Press Ganey more power to compete and work with tech giants like Microsoft, Google and Epic.
Read the full article: AHA: What the Qualtrics Acquisition of Press Ganey Forsta Will Mean for Health Care //
Source: https://www.aha.org/aha-center-health-innovation-market-scan/2025-10-14-what-qualtrics-acquisition-press-ganey-forsta-will-mean-health-care