Consumer Behaviors Are Starting to Manifest in Patient Decision Making

As large retailers like Amazon, CVS, Walgreens and Walmart expand primary care services, patient choices increasingly reveal a preference for on-demand care outside of traditional care pathways. In 2022, more than half of Americans (58%) reported seeking non-emergent care from a retail pharmacy, with younger patient cohorts exhibiting a greater preference for this type of care, and a growing number of Americans cite websites as their most trusted source for health advice. Although overall telehealth utilization has declined, the utilization of telehealth for behavioral health increased from 41.8% to 62.8% between Q1 2020 and Q4 2022, suggesting that consumers view telehealth as an appropriate substitute for low-acuity in-person behavioral health care, if little else.

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Source: https://www.trillianthealth.com/insights/the-compass/consumer-behaviors-are-starting-to-manifest-in-patient-decision-making

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