Estimating the ROI of Telehealth Programs

Healthcare providers are increasingly deploying telehealth capabilities that will extend services to patients in rural areas, provide high-quality care to individuals with complex conditions and reduce costs associated with unnecessary emergency department usage. While telehealth programs deliver significant benefits, they also demand substantial upfront investment in technology, design and staffing. Although payers are increasingly covering telehealth services, receiving reimbursement at a level commensurate with costs continues to be a challenge. To that end, providers need to think beyond reimbursement and understand the potential comprehensive return on investment (ROI) of various telehealth programs. In a recent webinar, summarized below, Manatt Health shared the characteristics providers need to consider when calculating telehealth’s ROI, the factors driving the dramatic variances in the ROI of telehealth programs and what elements providers should consider when assessing a potential telehealth program’s impact.

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