Oak Street is one of a rapidly growing number of primary-care providers that offer services like transportation and mental healthcare to seniors with complex conditions, and other specific segments of the population. They aim to flip the notion of an “unprofitable patient” by delivering targeted treatments via a lower-cost concierge approach to medicine to stem complications and ultimately avoid hospital stays. Health systems are getting on board, either by developing a similar model in-house or via partnerships. But as the primary-care providers expand into new markets and their ranks increase, experts question whether they can grow successfully given the limited number of family physicians as well as capital efficiency problems, amid other obstacles.
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