Promptly Technology, Inc. (Promptly), the leading automated Patient Experience Suite for specialty medical practices, announces its acquisition of OptiCall, the premier Conversational AI, lead engagement and contact center specialist. This strategic acquisition unites OptiCall’s advanced conversational AI agents and extensively trained live human contact specialists with Promptly’s automated workflow engine. By bringing these two powerhouses together, Promptly is transforming specialty healthcare operations—shifting practices from reactive, staff-driven workflows to proactive, automated patient engagement at scale.
Read the full article: Promptly Patient Experience Suite Accelerates Conversational AI Strategy through Acquisition of OptiCall //
Source: https://www.prweb.com/releases/promptly-patient-experience-suite-accelerates-conversational-ai-strategy-through-acquisition-of-opticall-302858020.html