The Future of Pharmacies: Robots, AI and More

As pharmacists attempt to pivot from pill-dispensing and administrative tasks to patient care, robots and AI software are starting to shoulder more of the back-end work — albeit slowly. Recent pharmacist walkouts — which could go nationwide next week — point to the profession’s high level of burnout and overwork, which automation and “smarter” computer systems could help offset. Pharmacies are notoriously slow to adopt new technology, but that seems to be changing as the urgency brought on by the COVID-19 pandemic placed unprecedented workloads on pharmacists and pharmacy technicians.

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