A telehealth pattern is emerging nearly four years after the Covid-19 pandemic supercharged virtual health care. Analysis from the research arm of Epic Systems, a health care software company, found that while virtual visits have declined since the initial peak early in the pandemic, usage levels remain well above pre-pandemic numbers. Using Epic’s electronic records system, the researchers analyzed more than 475 million visits between the second quarter of 2019 and the third quarter of 2023. More than 35 percent of hospitals use the company’s system. The researchers found that while virtual visits have declined as Covid fears have abated, there’s still demand for telehealth, especially for minor illnesses, routine prescription refills, chronic conditions and, most of all, mental health care.
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