Since 2020, it has become increasingly evident that telehealth poses the potential to disrupt care continuity for patients. In revisiting digital strategies, health systems should employ a service-line-specific approach to identify the most clinically appropriate usage of virtual care in the context of other access points and delivery mechanisms for care. Share of care, which quantifies the financial impact of patient loyalty and retention, is the most reliable measure of the success of any access point to a health system, whether a digital front door or the entrance to the emergency department.
Read the full article: Downstream Share of Care from the “Digital Front Door” Reflects Significant Opportunity for Increased Patient Retention //
Source: https://www.trillianthealth.com/insights/the-compass/downstream-share-of-care-from-the-digital-front-door-reflects-significant-opportunity-for-increased-patient-retention