Half of Telehealth Visits Are Being Rendered by Providers Lacking Established Patient Relationships

With respect to telehealth demand, much has been written about the absolute volume of telehealth utilization during the pandemic. However, there is little understanding of the ongoing utilization of telehealth by patients with pre-existing, established primary care provider relationships. Logically, the more that telehealth is rendered by unintegrated providers (e.g., direct-to-consumer (DTC) platforms), the more likely that the patient care journey will be fragmented and established provider relationships will be disintermediated. More importantly, most large employers are concerned that the lack of integration between siloed virtual care platforms and the broader healthcare system will negatively impact care quality and outcomes for employees.

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Source: https://www.trillianthealth.com/insights/the-compass/half-of-telehealth-visits-are-being-rendered-by-providers-lacking-established-patient-relationships

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