Oracle Health has lost customers and client satisfaction hasn’t improved in the three years since the technology giant acquired electronic health record vendor Cerner, according to a report published by Klas Research. The company has lost 57 unique acute care customers in the past three years, 12 of which are larger health systems with more than 1,000 beds, according to the health IT research firm. However, there are some bright spots for Oracle. Customer confidence in the technology giant’s long-term vision has grown, and clients note signs of progress in delivering on new technologies, like the company’s artificial intelligence agent.
Read the full article: Oracle Health’s Market Share Declined ‘Substantially’ after Cerner Buy: Report //
Source: https://www.healthcaredive.com/news/oracle-health-lost-customers-satisfaction-stagnated-cerner-acquisition-klas-research/758427/