Patients are increasingly make healthcare decisions like consumers, revealing a preference for on-demand care, with new primary care service offerings from large retailers like Amazon, CVS, Walgreens and Walmart as a catalyst. With their immense scale and strong consumer loyalty, these retailers are well positioned to cater to evolving patient preferences. Nevertheless, the growth of retail-based care has altered “traditional” care pathways, as an increasing number of consumer-friendly access points serve to fragment care coordination. Ultimately, these new care models and players are disintermediating “legacy” healthcare providers, making care more compartmentalized, transactional and detached.
Read the full article: The Traditional Care Pathway Is Becoming Disintermediated //